Frequently Asked Questions

We’ve been asked a variety of questions from how does the privacy work to why should people use our extension. We decided to answer the most common questions. Remember that you can still get in touch with any unanswered questions by selecting ‘contact’ in the header.

“So, just how private is WebGiv?”

Firstly, we don’t track your IP address when you visit our site. An IP address is a number assigned to each device which is often used to track your activity across the web (and your location!). Because we don’t track this information, you are anonymous to us when you search with us.

In addition, we mask your search queries from the sites that you visit. Most search engines pass that data on. This means that when you click on our results, we don’t share your search query with anyone. Whilst the website you visit may know that you came from, they won’t be able to identify you and they wont nor know what you searched for.

Many companies link your IP address and your search query data together and build up a detailed profile of your interests and spending habits in order to target you with advertising. Some companies have even been accused of offering different prices to consumers based on the profile they have built up on them over time - with WebGiv this becomes a thing of the past.

“Can you guarantee that my information will never be accessed by a third party?”

If you use our search engine/extension in its default mode then we do not track any data on you or your online behavior. However, we can not guarantee that your browser, internet provider or other websites will not be tracking you when you browse the web.

We can only control the data collected when you search with us. As we do not store your searches, we can guarantee that no third party will get that data from us. We are looking to add a VPN option into our extension in the coming months which will help you to remain anonymous wherever you are on the web!

“I bought something from a site that was marked with the ‘charity’ symbol and no money was raised. Why?”

We make it easy for you to identify all of the websites that donate to a charity in our search results with the ‘charity’ symbol. Our retail partners pay a percentage of the amount spent when you shop with them. However, some websites impose their own rules on the amounts and the product sets they pay out for, and this means we cant always make a donation.

To provide an example, some websites do not pay out for certain types of purchases, e.g. they pay out when you buy electronic items but not when you buy food products from them. Some websites only pay out for purchases from new customers, so if you have previously used their site and log back into your account - you may not be eligible for a donation.

These scenarios are not typical of our donation system, and if you are concerned that your purchases are not raising the correct amount for your chosen cause then please get in touch!

“How do you guys make money?”

We make our money through anonymized affiliate links. Retailers pay us for leading people to their products, as they do with other search engines. The big difference is that we donate the majority of that money to our charity partners. We are partnered with more than 25,000 retailers, and users can identify those that are taking part through a ‘charity’ icon in our search results. All of the purchases made through WebGiv are anonymized and can’t be tracked to an individual.

“What is different about you from other search engines that offer charitable fundraising?"

Unlike our competitors in this area, we offer a number of additional useful features on top of our easy to use extension. And we guarantee user privacy by never tracking, monitoring or selling user data to any third parties unlike other search engines. Also, our service is completely ad-free. And on top of all that, we are partnered with way more retailers than most other fundraising search platforms!

“There are private windows on other browsers like Firefox. What is the difference with what you do?”

Incognito or private window modes only delete your search and browsing history off your computer. Websites, search engines and internet service providers can still easily track your movements across the web. We never track, monitor, store or sell your data to anyone so your privacy is totally respected when you are using WebGiv.

“What is ‘Collections’ about?”

Collections is our new search technology that allows you to compile interesting content into a visual, tiled format - much like Pinterest or Tumblr.

You can add images, videos, websites and quotes from our search results into your collections and share them with others. You can choose to make them public or private, and if you find collections by other users that inspire you then you can follow them!

Some of the best content on the web is buried by marketing spend and algorithmic ranking. Our aim is to tackle this issue by integrating your human curated content into our search results. By doing this we believe we can create a better, more human way to search.

Collections is designed to make search more social for you as an individual and more relevant for our users as a collective.

“Why should I go to the trouble of using anyone other than Google?”

At our core we offer a similar search experience to most search engines, but it’s the values we abide by that differentiates us. We are building a community of likeminded people, those who value their privacy, are motivated to raise money for good causes and for those who want to contribute to and benefit from the knowledge and passion of others. A social search engine of something.

”Tabs on mobile - where is that information stored?”

The tabs on our mobile app are stored locally on your phone rather than on a database linked to your account. So you can rest assured that your historical browsing is not stored by WebGiv and will not be sold to any third parties. That data is only stored on your phone to ensure that you can return to searching from where you left off. Once you log out of the app, your browsing history will also be deleted from your phone so there will be no data left on your historical search.

“What is WebGiv Whitelabel?”

A white label product is a product or service produced by one company that other companies rebrand to make it appear as if it were their own. Our white label service allows businesses, sports clubs, universities and good causes to access all of the great features of WebGiv whilst showcasing their own unique branding.

We offer this service completely free and many of the charities you can see in the ‘supporting’ section of our site already have their own unique white label search engines! It allows them to stay connected with supporters, to showcase their work and raise vital funds with minimal fuss.